SMS Privacy Policy

Effective Date: 01/01/2025

At Castle Automotive (we, our, or us), we are committed to protecting your privacy and ensuring that your personal information is kept secure when you use our SMS messaging services. This SMS Privacy Policy explains how we collect, use, store, and protect your data when you communicate with us via text messaging.

1. Information We Collect


When you interact with us via SMS messaging, we may collect the following information:
  • Personal Identification Information: Your phone number, name, and any information you provide when initiating or responding to a text message.

  • Usage Information: Information related to your interactions with our SMS messages, such as the content of your messages and whether you engage with them (e.g., replying, opting out).


2. How We Use Your Information


We use the information we collect through SMS messaging to:
  • Respond to your inquiries or requests.

  • Send updates about the status of services or products you have requested (e.g., vehicle repair updates).

  • Provide promotional messages, offers, or newsletters (only if you have opted in to receive such communications).

  • Communicate important service-related information.

  • Monitor and analyze message engagement for service improvement.


3. Sharing Your Information


We are committed to your privacy. We do not sell, rent, or share your personal information with any external organizations for marketing purposes. However, your data may be shared in the following circumstances:
  • Service Providers: We may share your data with trusted third-party service providers who assist with the operation of our messaging system (e.g., text message providers, payment processors).

  • Legal Compliance: We may disclose your personal information if required by law or to comply with legal processes (e.g., subpoenas, court orders).

  • Business Transfers: In the event of a business transfer (such as a merger or acquisition), your personal information may be transferred as part of the transaction.

  • Beyond these exceptions, we will not share your data with any other external organization.


4. Security Measures


We prioritize the security of your personal information. To protect your data, we have implemented the following measures:
  • Encryption: We use encryption to secure the transmission of your personal data.
    Access Controls: Only authorized personnel have access to your personal data, and we enforce strict controls to prevent unauthorized access or sharing.

  • Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, and we take steps to ensure that your data is safely disposed of when it is no longer needed.

  • Regular Audits: We conduct regular audits to ensure compliance with our privacy policies and to assess the effectiveness of our security practices.


5. Opting Out of SMS Communications


If you no longer wish to receive SMS communications from us, you may opt out at any time. To do so, simply reply with STOP to any SMS message you receive from us. You will no longer receive SMS communications unless you opt back in.

6. Your Rights


You have the right to:
  • Access the personal information we hold about you.

  • Correct or update your personal information.

  • Request the deletion of your personal information.

  • Opt out of receiving future communications.

  • To exercise any of these rights, contact us at castleautomotive@gmail.com or call/text us at (818) 782-2335.


7. Changes to This SMS Privacy Policy


We may update this SMS Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us


If you have any questions or concerns about this SMS Privacy Policy, please contact us at:
Castle Automotive
14101 Oxnard Street, Van Nuys, CA 91401
(818) 782-2335
castleautomotive@gmail.com