SMS Terms and Conditions

Effective Date: 01/01/2025

These SMS Terms and Conditions ("Terms") govern your use of Castle Automotive's SMS messaging services ("Service"). By signing up for or using our SMS services, you agree to these Terms. If you do not agree to these Terms, please do not use the Service.

1. Enrollment in SMS Service


By providing your mobile phone number and opting in, you consent to receive SMS communications from Castle Automotive related to your vehicle repair or other services, including but not limited to:
  • Service status updates

  • Appointment reminders

  • General notifications related to our services

  • You can enroll by texting us or by providing your phone number on our website or during service bookings. Consent to receive SMS messages is not a condition of any service.


2. Message Frequency and Content


  • Message Frequency: You will receive text messages related to your vehicle's service and occasional updates. You may receive multiple messages during the repair or service process.

  • Promotions and Updates: If you’ve opted in to receive promotional messages, you may receive offers and updates from Castle Automotive. Message and data rates may apply.

  • Message Content: Our SMS messages may include updates on your service status, reminders, offers, and relevant promotional content.


3. Costs


Message and data rates may apply. Check with your mobile carrier for details on rates for text messaging. Castle Automotive is not responsible for any charges or fees incurred through your mobile carrier as a result of receiving SMS messages.

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4. Opting Out


You may opt out of receiving SMS communications from Castle Automotive at any time. To do so, simply reply with “STOP” to any SMS message from us. You will receive a confirmation message notifying you that you have been unsubscribed from future SMS communications. You may also opt back in at any time by texting "START."

5. Privacy and Data Use


We also implement strict security measures to safeguard your information, including encryption and access controls. Your data is only accessible to authorized personnel, and we conduct regular audits to ensure the protection of your information. For more details, please refer to our Privacy Policy @ https://castleautomotive.com/privacy-policy.aspx.

6. Data Retention


We retain your data for the duration of your service and for a period thereafter to provide relevant updates or communication regarding your past services. We do not keep your information longer than necessary and will securely delete your data once it is no longer required.

7. Termination of Service


Castle Automotive reserves the right to suspend or terminate your access to the SMS Service at any time, for any reason, including but not limited to:
  • Abuse or misuse of the SMS service

  • Non-compliance with these Terms

  • System maintenance or upgrades

  • If your access is terminated, you may re-enroll at any time if desired.


8. Disclaimers and Limitation of Liability


By using the SMS service, you acknowledge that:
  • Castle Automotive is not responsible for undelivered, delayed, or misdirected messages.

  • We do not guarantee the timeliness or accuracy of text message delivery.

  • We are not liable for any direct, indirect, incidental, consequential, or punitive damages related to your use of the SMS service.


9. Modifications to These Terms


Castle Automotive reserves the right to modify or update these SMS Terms and Conditions at any time. Any changes will be posted on this page with a new effective date. Your continued use of the SMS service after any changes constitutes your acceptance of the updated Terms.

10. Governing Law


These SMS Terms and Conditions are governed by the laws of the State of California. Any disputes arising from or relating to these Terms will be resolved in the courts located in Los Angeles County, California.

11. Help and Assistance


If you require assistance or have any questions about our SMS Service, please text "HELP" for more information or support. You can also contact us via phone or email as listed below.

12. Contact Us


If you have any questions about our SMS Terms and Conditions or wish to request further information, please contact us at:
Castle Automotive
14101 Oxnard Street, Van Nuys, CA 91401
(818) 782-2335
castleautomotive@gmail.com